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Reference Desk Survey

Page history last edited by Kirsten Hostetler 7 years, 5 months ago

To meet Foundational Goal 1 Objective 4 (FGO.1.4), a survey was created in Winter 2016 to be distributed during the fifth and ninth week of the Spring 2016 term.

 



 

Survey Questions

  1. Rate how helpful the librarian was.
  2. Was your question answered?
  3. Do you feel you could recreate what you just did with the librarian on your own?

 

Questions for the April 25-May 1, 2016, survey are available by clicking here. Questions for the May 30-June 5, 2016, survey are available by clicking here.

 

 

Survey Results

To be distributed April 25-May 1, 2016 and May 30-June 5, 2016

 

Responses are available at this link. The responses are tabbed based on when the survey was distributed. 

 

 

2016-17 Academic Year 

Survey includes same three questions from previous survey, however, for the 2016-17 Academic Year, the questions will not be electronic for face-to-face interactions. Also, to capture satisfaction of email and chat questions, Kirsten created a script to consistently offer the survey to patrons contacting the library electronically.

 

Via chat: Thanks again for using the Ask A Librarian service! If you have any additional questions, do not hesitate to contact us. Please take a moment to rate your satisfaction with your experience by completing this short, three-question survey. https://goo.gl/forms/U2XDzjCHae7iLcdu1 

Have a great day smile

 

Email: Thank you for contacting your Barber Library team! We hope we fully addressed your question, and please do not hesitate contacting us again if you need any additional help. Please take a moment to rate your satisfaction with your library experience by completing this short, three-question survey. https://goo.gl/forms/U2XDzjCHae7iLcdu1 

 

Thanks again and have a great day!

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